We ship all orders at this time through USPS-Priority or Standard mail. Orders are processed and shipped the same day.
USPS Priority– service could take 2-3 business days for delivery
USPS standard- service could take 5-7 business days for delivery
For US Orders: Normally takes 2-7 business days
For International Orders: We do not offer International shipping at this time; we can do a custom order for an international customer who is willing to pay shipping price.
All delivery times are estimated from the time your order leaves our processing center.
The customer is responsible for providing the correct mailing address. We do not make address adjustment unless notified.Please be sure that your address is correct before finalizing your order. We are not responsible for any order delivered to the wrong address. Once shipped we will not be responsible for the wrong address.
Order Processing Times:
All orders are processed the same day and shipped the same day or following business day.
All packages, unless otherwise stipulated, once processed, go out United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
The customer is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the customers responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the customer to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.
Incorrect Shipping Information:
If a package is returned to Curls and Potions, LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Curls and Potions LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages:
Curls and Potions LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
DAMAGED PRODUCT AND INCORRECT ORDERS:
Curls and Potions LLC is not responsible if you receive a damaged product or an order that you feel was processed or filled incorrectly, and we were not contacted by phone or email within 30 days of placing your order.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Refund and Money Back Guarantee
If there is an issue with your order please contact us via email Once an order has been shipped it cannot be changed or cancelled. Please contact us with any questions or concerns at firstname.lastname@example.org.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.